Rebuilding Trust of Patients, Public & Healthcare Regulator CPD (Canada)

Course Content

2.0
1.1 Why trust is foundational in Canadian healthcare
1.2 The Canadian context: rising complexity, higher expectations
1.3 How trust is built in clinical relationships
1.4 How trust breaks down in Canadian healthcare settings
1.5 The impact of trust on patients, practitioners, and systems
1.6 Why this course is essential for professionals in Canada
2.1 What is trust in healthcare?
2.2 What does it mean to rebuild trust?
2.3 The therapeutic relationship: the primary context for trust
2.4 Professionalism and trust in Canadian regulatory standards
2.5 Insight: the cornerstone of rebuilding trust
2.6 Accountability and transparency in trust rebuilding
2.7 Apology, disclosure, and professional integrity
2.8 Cultural safety and trust with diverse communities
2.9 Psychological safety in clinical teams and regulatory interactions
2.10 Remediation and behavioural change as evidence of trustworthiness
3.1 Trust as a regulatory concept: a core element of fitness to practise
3.2 Professionalism standards related to trust
3.3 Expectations for communication and transparency
3.4 Documentation requirements that support trust
3.5 Insight and remediation: key indicators of regulatory trust
3.6 Cultural safety requirements and Indigenous health trust
3.7 Responding to complaints: regulatory expectations for trust building
3.8 Expectations for boundary clarity and patient dignity
3.9 Expectations for collaboration and respect within teams
3.10 Demonstrating trustworthiness during regulatory scrutiny
4.1 Managing patient emotions after a trust-breaking incident
4.2 Navigating one’s own emotional responses
4.3 Communication breakdown as a root cause of distrust
4.4 Barriers to transparency and apology
4.5 Cultural safety challenges when rebuilding trust
4.6 Power imbalance and its role in trust breakdown
4.7 Ambiguity around responsibility in adverse events
4.8 Fear and distrust in regulatory processes
4.9 Sustaining trust after it has been rebuilt
4.10 Ethical complexity of apology, admission, and professional judgment
6.1 Understanding insight as a core component of trust rebuilding
6.2 Developing high-quality reflective practice
6.3 Recognizing cognitive and emotional biases
6.4 Emotional intelligence and trust restoration
6.5 Learning from mistakes, complaints, and near misses
6.6 Cultural safety as a foundation for restoring trust
6.7 Using feedback as a tool for professional development
6.8 Supervision, mentorship, and peer support
6.9 Targeted CPD as a core component of insight
6.10 Sustaining long-term professional growth
7.1 Understanding the purpose of remediation
7.2 Conducting a root cause analysis (RCA)
7.3 Building a targeted remediation plan
7.4 Improving communication as a key remediation goal
7.5 Strengthening documentation to support transparency
7.6 Cultural safety as a remediation priority
7.7 Behavioural adjustments in tone, boundaries, and emotional regulation
7.8 Enhancing systems and workflow to support future safety
7.9 Demonstrating remediation to regulatory bodies
7.10 Sustaining improvement and preventing recurrence
8.1 Begin every encounter with intentional presence and respect
8.2 Communicate with empathy, clarity, and cultural humility
8.3 Use structured communication for difficult conversations
8.4 Document thoroughly, transparently, and respectfully
8.5 Strengthen boundary awareness in all interactions
8.6 Offer explanations and apologies proactively when issues arise
8.7 Adapt care to cultural and individual preferences
8.8 Strengthen team communication and psychological safety
8.9 Maintain professionalism in all written, digital, and verbal communication
8.10 Demonstrate consistency and reliability over time

Rebuilding Trust of Patients, Public & Healthcare Regulator CPD (Canada)

Course Content

Course Content

2.0

1.1 Why trust is foundational in Canadian healthcare

1.2 The Canadian context: rising complexity, higher expectations

1.3 How trust is built in clinical relationships

1.4 How trust breaks down in Canadian healthcare settings

1.5 The impact of trust on patients, practitioners, and systems

1.6 Why this course is essential for professionals in Canada

2.1 What is trust in healthcare?

2.2 What does it mean to rebuild trust?

2.3 The therapeutic relationship: the primary context for trust

2.4 Professionalism and trust in Canadian regulatory standards

2.5 Insight: the cornerstone of rebuilding trust

2.6 Accountability and transparency in trust rebuilding

2.7 Apology, disclosure, and professional integrity

2.8 Cultural safety and trust with diverse communities

2.9 Psychological safety in clinical teams and regulatory interactions

2.10 Remediation and behavioural change as evidence of trustworthiness

3.1 Trust as a regulatory concept: a core element of fitness to practise

3.2 Professionalism standards related to trust

3.3 Expectations for communication and transparency

3.4 Documentation requirements that support trust

3.5 Insight and remediation: key indicators of regulatory trust

3.6 Cultural safety requirements and Indigenous health trust

3.7 Responding to complaints: regulatory expectations for trust building

3.8 Expectations for boundary clarity and patient dignity

3.9 Expectations for collaboration and respect within teams

3.10 Demonstrating trustworthiness during regulatory scrutiny

4.1 Managing patient emotions after a trust-breaking incident

4.2 Navigating one’s own emotional responses

4.3 Communication breakdown as a root cause of distrust

4.4 Barriers to transparency and apology

4.5 Cultural safety challenges when rebuilding trust

4.6 Power imbalance and its role in trust breakdown

4.7 Ambiguity around responsibility in adverse events

4.8 Fear and distrust in regulatory processes

4.9 Sustaining trust after it has been rebuilt

4.10 Ethical complexity of apology, admission, and professional judgment

6.1 Understanding insight as a core component of trust rebuilding

6.2 Developing high-quality reflective practice

6.3 Recognizing cognitive and emotional biases

6.4 Emotional intelligence and trust restoration

6.5 Learning from mistakes, complaints, and near misses

6.6 Cultural safety as a foundation for restoring trust

6.7 Using feedback as a tool for professional development

6.8 Supervision, mentorship, and peer support

6.9 Targeted CPD as a core component of insight

6.10 Sustaining long-term professional growth

7.1 Understanding the purpose of remediation

7.2 Conducting a root cause analysis (RCA)

7.3 Building a targeted remediation plan

7.4 Improving communication as a key remediation goal

7.5 Strengthening documentation to support transparency

7.6 Cultural safety as a remediation priority

7.7 Behavioural adjustments in tone, boundaries, and emotional regulation

7.8 Enhancing systems and workflow to support future safety

7.9 Demonstrating remediation to regulatory bodies

7.10 Sustaining improvement and preventing recurrence

8.1 Begin every encounter with intentional presence and respect

8.2 Communicate with empathy, clarity, and cultural humility

8.3 Use structured communication for difficult conversations

8.4 Document thoroughly, transparently, and respectfully

8.5 Strengthen boundary awareness in all interactions

8.6 Offer explanations and apologies proactively when issues arise

8.7 Adapt care to cultural and individual preferences

8.8 Strengthen team communication and psychological safety

8.9 Maintain professionalism in all written, digital, and verbal communication

8.10 Demonstrate consistency and reliability over time