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Raising Concerns and Speaking Up in Healthcare UK

Course Content

1

Section 1: Why Speaking Up Matters

  • 1.1 What Raising a Concern Means

  • 1.3 Why People Stay Silent

  • 1.4 Speaking Up as a Safety Skill

2

Section 2: Your Professional Duty to Speak Up

  • 2.1 What the Regulators Expect

  • 2.2 Duties of Managers and Leaders

  • 2.4 When Professionals Fail to Speak Up

3

Section 3: The Law and Speaking Up Arrangements Across the UK

  • 3.1 Whistleblowing Law

  • 3.2 Internal and External Routes

  • 3.3 England: Freedom to Speak Up

  • 3.4 Scotland, Wales and Northern Ireland

4

Section 4: How to Raise a Concern Well

  • 4.1 Preparing to Raise a Concern

  • 4.2 Choosing the Route and Escalating

  • 4.3 What to Say and How to Say It

  • 4.4 Recording and Following Up

5

Section 5: Receiving and Acting on Concerns

  • 5.1 Listening Well

  • 5.2 Responding and Investigating Proportionately

  • 5.3 Protecting the Person Who Spoke Up

6

Section 6: Difficult Situations and Looking After Yourself

  • 6.1 Raising a Concern About a Colleague

  • 6.2 Sexual Misconduct, Harassment and Bullying

  • 6.3 When Nothing Happens

  • 6.4 Different Settings and Looking After Yourself

7

Section 7: Conclusion and Key Points

  • Conclusion and Key Points

8

Section 8: References and Quick Reference

  • References and Further Reading

  • Quick-Reference Guide

9

Section 9: Reflection

  • Your reflective account