Professionalism & Professional Standards for Pharmacists CPD (Canada)

Course Content

2.0
1.1 The meaning of professionalism in Canadian pharmacy practice
1.2 Why professionalism matters for patient safety, trust, and public confidence
1.3 Oversight of professional standards by NAPRA and provincial and territorial pharmacy regulators
2.1 Integrity and honesty in pharmacy practice
2.2 Respect, compassion, and treating patients with dignity
2.3 Accountability to patients, colleagues, regulators, and society
2.4 Altruism and service: prioritising patient welfare in pharmacy
2.5 Professional appearance, communication, and conduct in all settings
3.1 Expectations for clear and respectful communication with patients and prescribers
3.2 Fitness to practise, complaints, and mandatory reporting
3.3 Confidentiality and appropriate use of patient health information
3.4 Digital professionalism: responsible use of records, technology, and social media
3.5 Professionalism beyond dispensing: leadership, teaching, and public health advocacy
4.1 Understanding the pharmacist-patient power imbalance
4.2 Avoiding dual relationships: financial, social, or sexual
4.3 Maintaining professional relationships with colleagues and teams
4.4 Boundaries in digital interactions and virtual pharmacy services
4.5 Cultural sensitivity and professionalism in a diverse Canadian healthcare system
5.1 Common breaches in pharmacy practice
5.2 How concerns are reported and investigated by pharmacy regulators
5.3 Possible outcomes of investigations
5.4 Wider impacts of unprofessional behaviour
6.1 Self-awareness as the foundation of professionalism
6.2 Reflective practice as required by pharmacy regulators
6.3 Demonstrating insight when standards are questioned
6.4 Remediation options: CPD, supervision, mentorship, counselling, or practice changes
6.5 Rebuilding trust through accountability and growth

Professionalism & Professional Standards for Pharmacists CPD (Canada)

Course Content

Course Content

2.0

1.1 The meaning of professionalism in Canadian pharmacy practice

1.2 Why professionalism matters for patient safety, trust, and public confidence

1.3 Oversight of professional standards by NAPRA and provincial and territorial pharmacy regulators

2.1 Integrity and honesty in pharmacy practice

2.2 Respect, compassion, and treating patients with dignity

2.3 Accountability to patients, colleagues, regulators, and society

2.4 Altruism and service: prioritising patient welfare in pharmacy

2.5 Professional appearance, communication, and conduct in all settings

3.1 Expectations for clear and respectful communication with patients and prescribers

3.2 Fitness to practise, complaints, and mandatory reporting

3.3 Confidentiality and appropriate use of patient health information

3.4 Digital professionalism: responsible use of records, technology, and social media

3.5 Professionalism beyond dispensing: leadership, teaching, and public health advocacy

4.1 Understanding the pharmacist-patient power imbalance

4.2 Avoiding dual relationships: financial, social, or sexual

4.3 Maintaining professional relationships with colleagues and teams

4.4 Boundaries in digital interactions and virtual pharmacy services

4.5 Cultural sensitivity and professionalism in a diverse Canadian healthcare system

5.1 Common breaches in pharmacy practice

5.2 How concerns are reported and investigated by pharmacy regulators

5.3 Possible outcomes of investigations

5.4 Wider impacts of unprofessional behaviour

6.1 Self-awareness as the foundation of professionalism

6.2 Reflective practice as required by pharmacy regulators

6.3 Demonstrating insight when standards are questioned

6.4 Remediation options: CPD, supervision, mentorship, counselling, or practice changes

6.5 Rebuilding trust through accountability and growth