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Duty of Candour CPD Course (Canada) | Open Disclosure & Apology

Course Content

1

Course Content

  • 2.0

  • 1.1 What the duty of candour means (open disclosure)

  • 1.2 Why candour matters for trust and safety

  • 1.3 The Canadian framework: ethical, professional and legal foundations

  • 2.1 Patient-safety incidents that require disclosure

  • 2.2 Harm, no-harm incidents, and everyday candour

  • 2.3 Timeliness: acting without waiting for the investigation

  • 3.1 Honest, compassionate conversations after something goes wrong

  • 3.2 Communicating with families and carers

  • 3.3 Offering a meaningful apology (and apology legislation)

  • 3.4 Language: candour without blame or false promises

  • 3.5 Documenting the disclosure process accurately

  • 4.1 The difference between individual and organisational candour

  • 4.2 Critical-incident systems and two-stage disclosure in Canada

  • 5.1 Managing your own response when care has gone wrong

  • 5.2 Supporting colleagues involved in an incident

  • 5.3 Reflection and insight after an incident

  • 6.1 Building a culture of openness in your workplace

  • 6.2 Barriers to openness, and just culture

  • 6.3 Leadership and role-modelling for candour