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Building a Just and Learning Culture After Incidents UK

Course Content

1

Section 1: What a Just and Learning Culture Means

  • 1.1 Defining a Just and Learning Culture

  • 1.3 What a Just Culture Is Not

  • 1.4 Just Culture in UK Policy

2

Section 2: Leading the First Response

  • 2.1 The First Hours After an Incident

  • 2.2 The First Conversation with Staff

  • 2.3 Keeping Learning and Conduct Processes Separate

  • 2.4 Supporting Staff Wellbeing

3

Section 3: Making Fair Decisions About Individuals

  • 3.1 Using A Just Culture Guide

  • 3.3 When Formal Action Is Appropriate

  • 3.4 Fairness, Bias and Inclusion

  • 3.5 Referring to a Regulator

4

Section 4: Psychological Safety and Team Climate

  • 4.1 Understanding Psychological Safety

  • 4.2 Leader Behaviours That Build Safety

  • 4.3 The Cost of Incivility

  • 4.4 Team Routines That Make Learning Normal

5

Section 5: Engaging Patients, Families and Staff in Learning

  • 5.1 Compassionate Engagement with Patients and Families

  • 5.2 Restorative Conversations

  • 5.3 Balancing Expectations of Accountability

  • 5.4 Sharing Learning Beyond the Team

6

Section 6: Embedding and Measuring a Just and Learning Culture

  • 6.1 Diagnosing Your Culture

  • 6.3 Sustaining Change

  • 6.4 Your Personal Leadership Plan

7

Section 7: Conclusion and Key Points

  • Conclusion and Key Points

8

Section 8: References and Quick Reference

  • References and Further Reading

  • Quick-Reference Guide

9

Section 9: Reflection

  • Your reflective account