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Managing Anger and Professional Behaviour in Healthcare UK

Course Content

1

Section 1: Understanding Anger in Healthcare Work

  • 1.1 What Anger Is

  • 1.2 Why Healthcare Work Provokes Anger

  • 1.3 Anger, Aggression and Assertiveness

  • 1.4 Why Incivility and Outbursts Affect Patient Safety

2

Section 2: Professional Standards and the Consequences of Losing Control

  • 2.1 What the Regulators Expect

  • 2.2 When Anger Becomes a Legal Matter

  • 2.3 How Employers and Regulators Respond

  • 2.4 Conduct Outside Work

3

Section 3: Recognising Your Triggers and Warning Signs

  • 3.1 Identifying Your Triggers

  • 3.2 Early Warning Signs

  • 3.3 Fatigue, Stress, Burnout and Health

  • 3.4 Using an Anger Log

4

Section 4: Regulating Emotion in the Moment

  • 4.1 Pausing and Calming the Body

  • 4.2 Reframing Your Thoughts

  • 4.3 Taking a Safe Time-Out

  • 4.4 Communicating Assertively

5

Section 5: Handling Difficult Situations

  • 5.1 Angry Patients and Relatives

  • 5.2 Conflict with Colleagues

  • 5.3 Receiving Feedback and Criticism

  • 5.4 Written and Digital Communication

  • 5.5 Violence and Aggression Towards Staff

6

Section 6: Repair, Remediation and Sustained Change

  • 6.1 Apologising and Repairing After an Outburst

  • 6.2 Insight and Remediation After a Concern

  • 6.3 Looking After Your Wellbeing

  • 6.4 Contributing to a Civil Team Culture

7

Section 7: Conclusion and Key Points

  • Conclusion and Key Points

8

Section 8: References and Quick Reference

  • References and Further Reading

  • Quick-Reference Guide

9

Section 9: Reflection

  • Your reflective account